FAQs

ORDER INQUIRIES

1. WHAT FORMS OF PAYMENT ARE ACCEPTED?

We accept payments via BIBD or Baiduri bank transfer or deposit.

2. HOW DO I TRACK MY ORDER?

After your order is processed and shipped, a tracking number will be sent to your email. If you don't receive a tracking number, please contact us.

3. CAN I CANCEL MY ORDER?

Once a purchase is made, we do not allow order cancellations or offer refunds as all sales are final.

4. CAN I CHANGE THE PRODUCT I PURCHASED?

Since all sales are final, no changes can be made to the ordered product. Please double-check your order before purchasing.

 

PRODUCT INFORMATION

1. WILL SOLD-OUT PRODUCTS BE RESTOCKED?

No, we do not restock sold-out items as our products are produced in limited quantities.

2. HOW DO I CHOOSE MY SIZE?

Refer to the size chart included in the product description for each design to select your size.

3. ARE THE PRODUCTS UNISEX?

Yes, all ēnthro products are unisex. Please consult the size chart provided before purchasing to ensure the best fit.